Frequently Asked Questions

How many people do you send to my home?

Normally, we send a team of 2-3 uniformed cleaners, including a Team Lead to clean your home. Each person checks each other's work and the team stays until all members of the team are satisfied that the job is complete. Barring illness, vacations and unforeseen circumstances, the same team will clean your home each week. We can also provide you with a single housekeeper, but we have found that the team system is much more efficient and more cost effective.

Are you Insured and Bonded?

Absolutely! Request a copy of our insurance and bond and we will be happy to send it to you.

What type of training do your workers receive?

Excellent question! Our management team and cleaners are constantly trained in proper cleaning techniques, use of different cleaning products, proper use and maintenance of cleaning equipment, use of alarm systems, workplace safety, map-reading skills, organizational and time management skills, knowledge of our company's policies, and communication skills with the clients, team members, pets & the company.

Do I need to be home?

Most of our clients are not home when we clean their homes. We keep detailed information about each client's home regarding pets, access, and alarm codes as well as any special instructions. If you prefer to be home, we will schedule a time that is mutually convenient.

How will you get into my home?

You can give us a key, give us a code to the garage door if you have a keypad outside, hide a key (our least favorite option for security reasons) or, make sure that someone is home when we arrive.

We will assess a $25 lock out fee on the occasion that we arrive to your home and are unable to get into the house. Giving us key prevents the possibility of being fined, but more importantly, offers a safer solution than hiding a key where others may find it.

What if something is not cleaned properly?

Feel free to call our office at (512) 905-6341 right away. We will happily return to your home within 24 hours to correct anything that needs attention. You may also email us at cleanfreaks@austin.rr.com.  We insist that you be 100% satisfied every time we clean your home and will provide whatever means needed to ensure it!  We prefer that you call us immediately!  We WILL make it right within 24 hours.

How is payment handled?

The method of payment is arranged at the time your home is scheduled for cleaning. Our preferred method of payment is for you to leave a check or cash (in the envelopes provided) on your counter top the day of your cleaning.  We also accept Visa, MasterCard, and American Express for your convenience.

What time will you be cleaning my home?

Once a cleaning date is agreed upon, you are scheduled in our computer system. Normal cleaning hours are 8:00AM to 6:00PM and we prefer to have the flexibility to arrive between those hours.  We do offer a courtesy call service the day of cleaning for our clients that may benefit from this service.  We will strive to meet your cleaning needs with respect to arrival times. 

Who provides the supplies and equipment?

We will provide all of the cleaning supplies and "tools of our trade." We are familiar with our products and can guarantee the safety of the products we use on all surface types. If you would prefer to provide the cleaning supplies, let us know, we are happy to oblige. 

What about "special requests?"

We love special requeste! Check out our extensive list of additional services. PLease communicate any additional service requests directly to our office at (512) 905-6341. Every effort will be made to accommodate you at our earliest time frame. 

Our employees do not climb higher than a step stool, wash walls routinely, move furniture that contains electronics, lift any objects over 50 pounds, prepare meals, wash dishes, do laundry, or provide any children-related services. 


How do I get regular service started?

Simply give us a call at (512) 905-634, or send us an email us at cleanfreaks@austin.rr.com 


Will the price always be the same?

For routine cleaning clients, once set, the fee will be the same each time we clean.  If you decide to add services to your routine cleaning, additional charges may apply.

Do I have to sign a contract for service?

Absolutely not! We want to earn your continued business with each and every clean.

What is the availability of your services?

Our regular working hours are 8:00AM to 6:00PM Monday through Friday with limited availability on Saturday.

What if I want to skip a scheduled service?

We ask that you contact us no later than noon the day before. For notification later than noon the day before, there may be a $35 skip charge. Please keep in mind that each day's cleanings are scheduled the afternoon before. If you skip later than the day before a scheduled cleaning, your cleaning team may not have a full day's work.

What if my regular cleaning day falls on a holiday?

We do not work on the following holidays: New Years Day, Memorial Day, July 4^th, Labor Day, Thanksgiving Day, and Christmas Day.  We observe these holidays so that employees may enjoy the time off with their friends and family as well.

Should I tip the workers for a job well done?

Tipping is neither required nor expected. If you do choose to leave a tip, please make it clear that it is such and leave it on the outside of the envelope.  All gratuities are shared equally among the Teams.  An occasional note to the team when they really impress you will mean a lot and is also very much appreciated.

Is anything required of me?

Yes. We ask that items be picked up from floors and countertops so that your assigned Team will be able to spend their time cleaning your house and not straightening it.